service desk management
Whether it is an internal or external customer, often the Service Desk is the first
contact point and shop window of your IT organisation
How the customer is treated and the experience they have with your Service Desk
reflects the way they perceive your IT organisation. To make sure this is the best
possible customer experience, your Service Desk must be as good as it possibly can
be.
With solid experience of Service Desk implementation and change, Sheeran IT Services
can help you ensure that you have the correct Service Desk toolset and best industry
practices to provide your customer with a first class service.
Combined with business analysis and process design, we can aid you in delivering
a Service Desk environment that will benefit you and your customer.
Contact us today for further details.